GENERAL TERMS

This document describes the General Terms and Conditions of the company “No Back” EOOD with UIC 121752683, with registered office and address of management: Sofia 1000, No 1 6^th of September Street, Through an online store with an Internet address www.noback.eu, called a SHOP, sale of goods to consumers, called a short USER.

Please read the Terms and Conditions carefully described below before using the STORE.

By using this STORE, loading pages from it, the USER declares that he agrees, fully accepts and undertakes to comply with the General Terms and Conditions described here.

When using the STORE, the USER identifies himself, thus accepting the General Terms.

Using the STORE, you submit personal information to it. It is protected by the Personal Data Protection Act and is used to fulfill your order, as well as to improve the service and services that the STORE offers. Please read the Privacy Policy here.

The prices indicated on www.noback.eu are in BGN and include VAT.

It is possible to pay electronically by debit or credit cart.

Bank cart data is not stored.

The products in this STORE are limited only to the specified conditions and are those that the USER sees at the time of use. Know Back Ltd. has the right at any time and without notice to make changes affecting the products announced in the STORE and the corresponding prices.

The changes described in this way take effect from the moment they are displayed on the STORE website.

The STORE may change prices at any time without prior notice to USERS. The USER undertakes to pay the price that was current at the time of the order.

When the price is reduced, the reduced price is announced, and the new price is written in a way that corresponds to the design chosen by the operator, but is clear enough. For example, the old price is crossed out and the new one is clearly visible.

In case of technical errors made by the USER, in the information provided by him during the order, the STORE has the right to refuse its execution, without owing compensation to the USER. 

In case of payment by the USER amount for a particular order, which for some reason can not be fulfilled, the STORE is obliged within 5 working days to refund the same amount to USER

CONSUMER PROTECTION ACT

INFORMATION UNDER ART. 47, PAR. 1 OF CPA

1. The main features of the products are described on the page that presents the respective product.
2. Supplier of goods ordered in this online SHOP is the company “Know Back” Ltd. with UIC 121752683.

3. Headquarters and address of management of the supplier of the goods from the SHOP: Sofia 1000, 1 Shesti Septemvri Str.
   User Phone:
   www.noback.eu
   info.noback.eu

4. The address and place of business is:
   Sofia 1000, 1 Shesti Septemvri Str

5. The final price of the goods is shown on the page presenting the respective products, as the value of the respective transport costs for delivery of these products is not included in the price of the respective goods. The price of transport costs is indicated separately in the order and is charged separately, if any, when determining the final price for payment for a product and / or products.
6. The STORE does not charge any costs for its use as a means of communication when concluding a distance sales contract.
7. Terms of delivery are described in the “Terms of delivery” section.
8. Payment terms are described in the “Payment terms” section.
9. Conditions, term and methods for exercising the “Right of withdrawal”.
   The USER has the right to withdraw from the distance sales contract, and the USER may not indicate the reasons for this withdrawal.
   The period for exercising the right of withdrawal is 14 calendar days from:

• Delivery date, which means the date on which you or a third party designated by you (but not the courier) physically accepted the product. >
• In the case of multiple products ordered with one order and delivered separately: 1. The date on which you or a third party / but not the courier / specified by you are physically accepted the last product. Or 2. the date on which we notify you that we cannot deliver the remainder of the ordered products.

In order to exercise the “Right of Withdrawal”, the USER must notify the STORE, indicating the name and address for correspondence, and if desired also a contact telephone number and a working e-mail address. . The USER must make this application unambiguous, and it must be sent on paper to the specified physical address of the STORE or to the specified e-mail of the STORE, which is info@noback.eu

The OPERATOR of the STORE will get in touch with the USER, and all the details will be specified.

If the USER exercises the “Right of withdrawal”, the SHOP refunds to the USER all payments made, as well as if payments are made on the delivery itself, as it happens within 14 calendar days from the date on which the STORE was informed by the USER that it will exercise the “Right of withdrawal”.

THE STORE has the right to postpone the refund until the goods are returned or until clear evidence is provided that the goods have been sent back, depending on which of the two events is occurred earlier.

The USER must send the goods to the STORE, not later than 14 days from the day on which he submitted his information to the STORE for exercising the “Right of Withdrawal”.

The deadline is considered met if the USER sends the goods back to the STORE and the STORE receives it before the expiration of the 14-day period.

The goods returned to the STORE must be in the original packaging, without damage and traces of use.

The transport costs charged for returning the goods from the USER to the STORE are entirely at the expense of the USER.

Thus, the STORE returns to the USER the amount given for the selected goods, as well as if transport costs were charged on the initial journey of the goods from the STORE to the USER, but does not return an amount given for transport costs from the USER to the STORE, if there is one paid by the USER when exercising the “Right of withdrawal”.

The STORE refunds only to the bank or card account of the USER. When paying by cash on delivery, the amount is refunded to the bank account specified by the user.

10. Inconsistency of goods and complaints.

Upon receipt of the shipment, everyone is obliged to check the contents of the package for compliance of the goods with the order and it must be in the presence of the courier who brought the goods. In case of establishing the absence, damage, defects or discrepancy of the received goods with those ordered by the STORE, the STORE replaces the products at its own expense without additional fees for the USER.

Complaint about the shipment is made at the time of its receipt and only in the presence of the courier. The complaint is noted in the courier’s bill of lading in the manner specified by him. A statement of findings in two copies shall be filled in on the spot. This statement of findings is mandatory for the validity of the damages and absences in the shipment covered by the insurance. The customer or the person who receives the shipment as a third party is obliged to request a copy of the protocol and then attach it when filling out the request for return of the shipment.

As a customer, you have the right to contact the CPC, where you can file your complaints, in case you can not reach an agreement with us that satisfies you.

The STORE has the right to make additions and changes to the relevant General Terms and Conditions at any time, and these additions and changes are reflected in the page www.noback.eu without the prior consent of users.

Thank you for your attention!